Complaints

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;

Phone: 0800 802 1870

Email: complaints@thequartzfactory.block.co.uk

Address: Quartzize Worktops Ltd T/A The Quartz Factory
Unit 6 Lon Las Business Centre, Neath SA10 6SN

If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase, please contact First Call Group, our FCA Principal, their details are in this notice. If you have an issue with a product purchased via finance and Quartzize have been unable to resolve your issue please contact First Call Group Limited (FCG) using the following details: https://form.jotform.com/SecuredWithRSA2048/register-an-issue
Or email: dave@fcgltd.co.uk
Or call: 0191 249 8188

What to do if you can’t reach an agreement?
First Call Group have 8 weeks to issue you with a final response, but may do so sooner. After the final response has been issued, if you are not satisfied with First Call Group’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of First Call Group’s final response letter to you. This may be in the form of an email. 

They can be contacted in the following ways:
Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123
E-mail: complaint.info@financial-ombudsman.org.uk
 
Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk